Here is an ordered ranking of the customer support experience at different companies that I am either a personal or business customer of. Being a user of customer support, it makes it even clearer how important it is for your business.
A few things that strike me about companies that work really well as opposed to experiences that are rather miserable:
- Quick response time
- Clear and friendly
- Good follow through on resolving issues
If someone is a customer and you keep dropping the ball on their issues, that is not a good thing.
(If you are a student/teacher/customer of CodeHS and there is something we can do better, please let me know at email@example.com).
- New Relic
- Digital Ocean