Here is an ordered ranking of the customer support experience at different companies that I am either a personal or business customer of. Being a user of customer support, it makes it even clearer how important it is for your business.
A few things that strike me about companies that work really well as opposed to experiences that are rather miserable:
- Quick response time
- Clear and friendly
- Good follow through on resolving issues
If someone is a customer and you keep dropping the ball on their issues, that is not a good thing.
(If you are a student/teacher/customer of CodeHS and there is something we can do better, please let me know at jkeesh@codehs.com).
The List
(Positive)
- Simple
- Zenpayroll
- Zenefits
- New Relic
- Customer.io
- Stripe
- (Neutral)
- PipeDrive
- Segment.io
- UserVoice
- RecruiterBox
- Asana
- Uber
- (Negative)
- Digital Ocean
- Linode
- Getaround
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